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Squad SDK Troubleshooting Guide

This guide covers common issues, solutions, and best practices for troubleshooting the Squad SDK across all supported platforms.

Common Issues

SDK Initialization

Issue: SDK Initialization Failure

Error: Squad SDK initialization failed

Possible Causes:

  • Invalid API credentials
  • Network connectivity issues
  • Incorrect initialization order
  • Missing configuration

Solutions:

  1. Verify API credentials
  2. Check network connectivity
  3. Ensure proper initialization sequence
  4. Verify configuration parameters

Authentication

Issue: Authentication Failures

Error: Authentication failed: Invalid credentials

Common Causes:

  • Expired tokens
  • Invalid email format
  • Network timeout
  • Server connectivity issues

Solutions:

  1. Verify token validity
  2. Check email format
  3. Implement retry logic
  4. Monitor network status

WebView Integration

Issue: WebView Loading Failures

Error: Failed to load Squad WebView

Common Causes:

  • Memory constraints
  • Network connectivity
  • Invalid configuration
  • Resource loading failures

Solutions:

  1. Monitor memory usage
  2. Check network connectivity
  3. Verify WebView configuration
  4. Implement proper error handling

Network Issues

Connection Problems

Symptoms:

  • Timeout errors
  • Network unreachable
  • SSL/TLS errors

Solutions:

  1. Implement network status monitoring:
// iOS
NetworkReachability.shared.monitor { status in
    switch status {
    case .connected:
        // Handle connected state
    case .disconnected:
        // Handle disconnected state
    }
}

// Android
NetworkCallback().apply {
    onAvailable { /* Handle connected state */ }
    onLost { /* Handle disconnected state */ }
}
  1. Configure proper timeout values:
// Example configuration
let config = NetworkConfig(
    connectionTimeout: 30,
    readTimeout: 30,
    writeTimeout: 30
)

Certificate Issues

Symptoms:

  • SSL handshake failures
  • Certificate validation errors

Solutions:

  1. Verify certificate pinning configuration
  2. Check SSL certificate validity
  3. Implement proper error handling

Voice Call Issues

Audio Problems

Symptoms:

  • No audio
  • Poor audio quality
  • Echo/feedback

Solutions:

  1. Check permissions
  2. Verify audio session configuration
  3. Monitor call quality metrics
  4. Implement audio routing logic

Call Connection Issues

Symptoms:

  • Call setup failure
  • Dropped calls
  • Connection timeout

Solutions:

  1. Verify network stability
  2. Check WebRTC configuration
  3. Monitor connection state
  4. Implement reconnection logic

Memory Management

Memory Warnings

Symptoms:

  • App termination
  • Performance degradation
  • WebView reloads

Solutions:

  1. Implement memory warning handlers
  2. Clear caches when appropriate
  3. Monitor memory usage
  4. Implement cleanup routines

Resource Leaks

Symptoms:

  • Increasing memory usage
  • Degraded performance
  • Background resource usage

Solutions:

  1. Implement proper cleanup
  2. Monitor resource usage
  3. Handle lifecycle events
  4. Release unused resources

Best Practices

Error Handling

  1. Implement Comprehensive Error Handling
func handleError(_ error: SquadError) {
    switch error {
    case .network(let networkError):
        handleNetworkError(networkError)
    case .authentication(let authError):
        handleAuthError(authError)
    case .webView(let webViewError):
        handleWebViewError(webViewError)
    }
}
  1. Log Relevant Information
func logError(_ error: Error) {
    Logger.error("""
        Error: \(error.localizedDescription)
        Code: \(error.code)
        Context: \(error.context)
        Timestamp: \(Date())
        """
    )
}

Monitoring

  1. Track Key Metrics

  2. Network performance

  3. Memory usage
  4. Error rates

  5. User engagement

  6. Implement Analytics

func trackEvent(_ event: SquadEvent) {
    Analytics.log(
        event: event.name,
        parameters: event.parameters
    )
}

Debug Tools

SDK Logging

Enable detailed logging:

SquadSDK.setLogLevel(.debug)

Network Monitoring

Monitor network requests:

SquadSDK.enableNetworkLogging(true)

Support Resources

Getting Help

  1. Documentation

  2. Platform-specific guides

  3. Support Channels

  4. Email: support@squadforsports.com

  5. Support portal: support.squadforsports.com

  6. GitHub issues

  7. Debug Information When reporting issues, include:

  8. SDK version
  9. Platform details
  10. Error logs
  11. Reproduction steps
  12. Context information

Platform-Specific Guides

For platform-specific troubleshooting: